Terms & Conditions

These General Terms and Conditions (“Terms”) govern all contracts between Güclü Holding UG (haftungsbeschränkt), trading as Compliverse (“we” or “Compliverse”), and its customers for the use of the Compliverse platform.

Our services are offered exclusively to entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB) who use the platform in the course of their commercial or independent professional activity. Consumers within the meaning of Section 13 BGB are excluded from our offering.

Only these Terms apply. Any deviating, conflicting or supplementary terms proposed by the customer do not become part of the contract unless we expressly agree to them in text form.

We provide the Compliverse platform as Software-as-a-Service (SaaS): a dashboard with the modules booked by the customer (e.g. NIS2, EU AI Act, GDPR, ISO 27001/9001/14001), automated document generation, training, and the creation of evidence packages. The specific scope of features follows from the respective quote or the booked pricing tier.

Hosting takes place exclusively on servers located in Germany.

Changes and further development of the platform — such as new modules or content adjustments due to changes in the law — are part of ongoing operations and do not give rise to a claim to a specific, unchanged configuration.

The contract is formed either through an individual quote and its acceptance by the customer in text form, or through an online booking via our website — selecting a package, entering the required data, and completing payment. The contract is formed upon completion of the online booking or upon receipt of our order confirmation.

Individual quotes remain valid, subject to change, until the date stated therein; after that date a renewed confirmation is required.

The platform helps the customer implement statutory requirements in a structured way: through guided interviews, automatically generated documents, training, and evidence packages with source citations. What we deliver is verifiable — structure, completeness against the statute text, current content, and presentable artefacts.

What we do not deliver is legal advice for a specific case. Use of the platform does not replace legal advice from a lawyer, and we give no guarantee that the customer, by using the platform, fully meets every legal requirement applicable to it. Implementation within the customer's own organisation and the legal assessment of its specific circumstances remain the customer's responsibility; where needed, we recommend engaging a lawyer.

For the term of the contract, we grant the customer a simple, non-exclusive and non-transferable right to use the platform to the extent agreed in the contract. Sublicensing is excluded. The customer may use the platform for multiple tenants, provided they belong to the same corporate group as the contracting party; use for third parties outside that group requires a separate agreement.

The customer keeps its access credentials confidential and protects them from access by third parties; if misuse is suspected, the customer informs us without delay. Information the customer provides while using the platform — in particular in guided interviews and inventories — must be truthful: the quality of the generated documents and evidence depends directly on it.

Any misuse is prohibited, in particular passing access credentials to unauthorised persons and any attempt to technically circumvent or overload the platform.

We endeavour to keep the platform continuously available. Brief interruptions may result from maintenance work, software updates, or circumstances beyond our control; where possible, we announce planned maintenance windows in advance. We do not warrant any specific availability rate.

Fees are determined by the booked package under our pricing page (compliverse.de/en/pricing) or by the individual quote. For online bookings, payment is made via the payment methods offered on the website, recurring at the start of each billing period. For individual quotes, payment is made in advance against invoice unless the quote states otherwise.

All prices are exclusive of the applicable statutory value-added tax. If the customer defaults on payment, we are entitled to charge default interest at the statutory rate and to restrict access to the platform until the outstanding amount is settled.

The term and notice periods follow from the respective contract or quote. Unless stated otherwise, packages booked online may be cancelled monthly, effective at the end of the respective billing period. Termination requires text form (e.g. email). The right of either party to terminate for good cause remains unaffected.

We are liable without limitation for intent and gross negligence, under the German Product Liability Act, and for damage arising from injury to life, body or health.

For simple negligence, we are liable only for the breach of a material contractual obligation (cardinal obligation) whose fulfilment is essential for the proper performance of the contract and on whose observance the customer may regularly rely; in that case, liability is limited to the damage typical for this type of contract and foreseeable at the time the contract was formed. Further liability is excluded.

In particular, we are not liable for the customer fully meeting every legal requirement applicable to it through use of the platform — see Section 4 (Scope of services).

When using the platform, we process the customer's personal data in accordance with our Privacy Policy. To the extent that we process personal data on the customer's behalf as part of contract performance, our Data Processing Agreement under Art. 28 GDPR applies and becomes part of this contract upon use of the platform.

We may amend these Terms with effect for the future, for example to adapt them to changed legal requirements, new platform features, or changed case law. We announce changes at least four weeks before they take effect, in text form, and separately point out the customer's right to object and the legal consequence of silence. If the customer does not object within four weeks of receiving the announcement, the amended Terms are deemed accepted. In the event of an objection, the previous Terms remain in effect, without prejudice to either party's right of ordinary termination.

This English version is a courtesy translation of our German Terms. In the event of any conflict or inconsistency between the two versions, the German version governs.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction for all disputes arising from or in connection with this contract is, to the extent legally permissible, Cologne. Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected; the invalid provision is replaced by the applicable statutory rule. Amendments and additions to this contract and to these Terms require text form — this also applies to any change of this text-form requirement.